SHIPPING & RETURNS POLICY

Shipping Information

We currently offer free shipping:

  • Shipping within Canada by Canada Post (3-5 days)
  • Shipping within US by USPS (4-6days) – No duties or taxes should be payable on any orders under US$200
  • International Shipping by air parcel (15-35 days)

(All mail transit times stated above are best estimates, but not guaranteed.)

(In order to simplify cart check-out, streamline orders and offer economical shipping, express or overnight shipping is not currently available.)

Return and Shipping Policies:

When the shipment is made, we will send an email notification (including a tracking number where applicable).   Note:  International deliveries do not include tracking.

Returns

All sales are final.  Product returns (with shipping prepaid) are only accepted for defective merchandise.  A Return Merchandise Authorization (RMA) number must be obtained prior to returning any product.

Incorrect Address

If the address provided is incomplete, or has any errors causing the package to be undelivered (and not returned to Launch Designworks), a new purchase will be required (with applicable shipping) for a replacement shipment.